WEEVELABB / CUSTOMER CARE
Returns & Refunds
30-Day Return Requests
Contact us within 30 days of receiving your item to request a return. For change-of-mind returns, items must be unused, in their original condition and in their original packaging.
How to Request a Return
Email [email protected] with your order number and the reason for your return. Obtain authorization and return instructions before sending the item. The return address is weevelabb, 28 Rue Paul Lafargue, 59170 Croix, France. Authorized returns are sent to this address in France.
Damaged, Defective or Incorrect Items
If your item is damaged, defective or incorrect, contact us with your order details and a description of the issue; photographs can help us review it. The unused/original-packaging conditions for ordinary returns do not limit our handling of these issues. We cover return shipping when the return results from our error, damage or a defect, and will advise on the appropriate resolution.
Return Shipping and Fees
Customers pay return shipping for change-of-mind returns, including the cost of sending an authorized return to France. weevelabb pays return shipping for company error, damaged, defective or incorrect items. No restocking fee applies.
Refunds
After a refund is approved, the refund will be issued to the original payment account within 10 calendar days. Your bank or payment provider may take additional time to post the funds. Contact us if you need help checking a refund.